GREENSTRIPE LEGAL POLICIES

Last updated: 21 March 2026

This page contains all legal policies governing the use of the GreenStripe platform, including the Customer App, Driver App, and any associated services. By creating an account or using our services, you agree to the applicable policies below.

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CONTENTS

1. Privacy Policy

2. Customer Terms of Service

3. Driver Terms & Conditions

4. Cookie Policy

5. Cancellation & Refund Policy

6. Acceptable Use Policy

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1. PRIVACY POLICY

Version 1.0 — Effective 20 March 2026

GreenStripe ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

GreenStripe is a taxi booking platform serving Faversham and surrounding areas in Kent. Our data controller contact is: support@greenstripeapp.co.uk

Data We Collect

When you use GreenStripe, we collect:

• Personal identifiers: name, email address, phone number

• Account credentials: encrypted password (never stored in plain text)

• Location data: pickup and drop-off addresses; your real-time GPS position during active bookings

• Payment data: processed securely via Stripe — we never store full card numbers

• Booking history: details of rides you have booked or completed

• Device information: device type, OS version, and app version for technical support

• Communications: messages sent through our support channels

Location Tracking

Customer app: your location is accessed only when you are creating or tracking an active booking, and only with your permission.

Driver app: your GPS location is transmitted to our servers continuously while you are set as online or have an active booking. Location data is used to dispatch you to nearby customers and to show customers your real-time position during their ride.

We do not track your location outside of these active contexts.

How We Use Your Data

• To provide the booking service and match you with a driver or customer

• To process payments and issue refunds through Stripe

• To send booking confirmations, driver arrival alerts, and receipts via push notification

• To detect and prevent fraud or misuse of the platform

• To improve our service through anonymised analytics

• To comply with legal obligations

Data Sharing

We share your data only as follows:

Between drivers and customers: during an active booking, customers can see the driver's first name, vehicle details, and real-time location. Drivers can see the customer's name, pickup/drop-off address, and phone number.

Stripe: we share payment information with Stripe Inc. for payment processing. Stripe is certified to PCI DSS Level 1.

Legal obligations: we may disclose your data if required to do so by law or by a regulatory authority.

We do not sell your data to third parties.

Data Retention

• Active accounts: data retained while your account is open

• Closed accounts: booking history and personal data deleted after 7 years (retained for financial compliance)

• Location data: real-time location data is not stored beyond the duration of an active booking

Your Rights

Under UK GDPR, you have the right to:

• Access the data we hold about you

• Correct inaccurate data

• Request deletion of your data (subject to legal retention requirements)

• Object to processing

• Data portability

To exercise these rights, contact: support@greenstripeapp.co.uk

Security

All data is transmitted over encrypted connections (TLS 1.2+). Our databases are hosted with encryption at rest. Access is restricted to authorised personnel only.

Changes to This Policy

We will notify you of material changes via push notification and prompt you to re-accept updated terms in the app.

Contact: support@greenstripeapp.co.uk | GreenStripe, Faversham, Kent

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2. CUSTOMER TERMS OF SERVICE

Version 1.1 — Effective 21 March 2026

Please read these terms carefully before creating an account. By accepting these terms, you enter a legally binding agreement with GreenStripe.

The Service

GreenStripe is a technology platform that connects passengers with licensed taxi drivers in Faversham and surrounding areas. GreenStripe provides the booking platform; transport contracts are between you and the driver.

Your Account

• You must be at least 18 years old to create an account

• You are responsible for maintaining the confidentiality of your login credentials

• You must provide accurate and up-to-date information

• One account per person — you may not share your account

Booking a Ride

• When you book a ride, you are entering a contract for transport services with the driver

• Fares are calculated and displayed before you confirm your booking

• You must be ready at the pickup location at the booked time

• GreenStripe reserves the right to correct fare estimates where the actual journey differs materially from the booking

Payment

• Payment is processed via Stripe at the time of booking

• For Ride Now bookings, the fare is authorised at booking and charged when a driver is confirmed

• For scheduled and airport bookings, the fare is authorised at booking and captured on completion

• Receipts are provided through the app after each completed journey

Cancellation & Refunds

Please refer to our Cancellation & Refund Policy (Section 5) for full details.

Your Conduct

You agree to:

• Treat drivers with respect and courtesy

• Not engage in abusive, threatening, or discriminatory behaviour

• Not damage or soil any vehicle

• Wear a seatbelt at all times during the journey

• Not request that the driver breach any road traffic laws

• Comply with our Acceptable Use Policy

We may suspend or terminate your account for serious or repeated breaches.

No-Show

If you are not at the pickup location when the driver arrives and cannot be reached within the permitted waiting time, the booking may be marked as a no-show and any authorised payment may be captured. See our Cancellation & Refund Policy for time limits.

Lost Property

GreenStripe is not responsible for property left in vehicles. Contact support@greenstripeapp.co.uk for assistance.

Liability

• GreenStripe's liability to you is limited to the value of the booking fee paid

• We are not liable for delays caused by traffic, road conditions, or events beyond our control

• We are not liable for any indirect or consequential losses

• Nothing in these terms limits our liability for death, personal injury caused by negligence, or fraudulent misrepresentation

Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We will notify you of material changes and ask you to re-accept updated terms before continuing to use the service.

Contact: support@greenstripeapp.co.uk

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3. DRIVER TERMS & CONDITIONS

Version 1.0 — Effective 20 March 2026

These terms govern your use of the GreenStripe platform as a driver. By accepting these terms, you agree to be bound by all conditions herein.

Eligibility

To register as a GreenStripe driver you must:

• Hold a valid Swale Borough Council taxi or private hire driver's licence

• Have a currently licensed taxi or private hire vehicle with a valid plate

• Have valid insurance covering private hire or taxi work

• Be at least 21 years of age

• Have the legal right to work in the United Kingdom

Your Vehicle

• Your vehicle must be maintained in a roadworthy condition at all times

• All licences, MOT certificates, and insurance must remain valid throughout your use of the platform

• You are responsible for all costs associated with your vehicle

• GreenStripe reserves the right to suspend your access if your vehicle or licence documentation falls out of compliance

Conduct

You agree to:

• Treat all passengers with courtesy and professionalism at all times

• Follow all applicable road traffic laws

• Take the most efficient route unless instructed otherwise by the customer

• Maintain a clean, presentable vehicle interior and exterior

• Not engage in any form of discrimination

• Not use a mobile phone while driving (except via a legally compliant hands-free system)

• Not smoke in the vehicle before or during a journey

• Not solicit or accept cash payments outside the GreenStripe platform

• Not carry passengers not associated with a GreenStripe booking while on a booking

Platform Use

• You must keep the app running and your status accurate while working

• You must only set yourself as online when you are ready and available to accept bookings

• You must complete bookings you have accepted — repeated unexplained cancellations may result in suspension

• You must not share your login credentials with any other person

• You must report any technical issues promptly to support@greenstripeapp.co.uk

Payments & Commission

• GreenStripe processes all payments on your behalf via Stripe Connect

• Fares are set by GreenStripe. A platform commission is deducted before funds are transferred to your Stripe account

• Payouts are subject to Stripe's standard processing times

• You are responsible for your own tax obligations as a self-employed contractor

• GreenStripe will provide earning records through the app to assist with self-assessment

Independent Contractor Status

You are an independent contractor, not an employee of GreenStripe. You are solely responsible for your own National Insurance contributions, income tax, and insurances. GreenStripe will not be responsible for any fines, penalties, or claims arising from your driving activities.

Data & Location

You consent to GreenStripe collecting and transmitting your GPS location while you are online or on an active booking. This data is used solely to operate the dispatch and tracking system. See our Privacy Policy for full details.

Termination

GreenStripe may suspend or terminate your account immediately for:

• A serious breach of these terms

• Passenger complaints indicating unsafe or unprofessional conduct

• Loss of your driver's licence, vehicle licence, or insurance

• Any relevant criminal conviction or caution

• Persistent inactivity without notice

GreenStripe may also terminate your account with 30 days' written notice without cause.

Liability

GreenStripe provides the booking platform only. We are not liable for accidents, injuries, vehicle damage, or claims arising from your driving or conduct.

Governing Law

These terms are governed by the laws of England and Wales.

Changes to Terms

Material changes will require your re-acceptance in the app before you can continue accepting bookings.

Contact: support@greenstripeapp.co.uk

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4. COOKIE POLICY

Version 1.1 — Effective 21 March 2026

What Are Cookies?

Cookies are small text files stored on your device when you use a digital service. Our mobile apps use equivalent local storage and session tokens rather than traditional browser cookies.

What We Store Locally

Authentication tokens

We store a session token on your device so you remain logged in between app sessions. This is essential for the app to function — without it you would need to sign in on every launch.

App preferences

Settings such as dark mode preference are stored locally on your device and are not transmitted to our servers.

Notification tokens

A push notification device token is stored to allow us to deliver booking updates and alerts. You can disable notifications at any time through your device settings.

Third-Party Services

Stripe

Our payment provider Stripe may store payment tokens and security data locally as part of their PCI-compliant payment flow. See Stripe's privacy policy at stripe.com/privacy for details.

Supabase

Our backend provider uses a refresh token stored locally to maintain your authenticated session without requiring repeated logins.

Analytics

We may use anonymised, aggregated data about app usage (such as features used and booking completion rates) to improve our service. No personally identifiable information is included in any analytics data.

Your Choices

• You can clear local app storage at any time by uninstalling the app (this will log you out)

• You can disable push notifications through your device's notification settings

• Essential session storage cannot be disabled without preventing the app from working

Contact: support@greenstripeapp.co.uk

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5. CANCELLATION & REFUND POLICY

Version 1.0 — Effective 20 March 2026

Customer Cancellations

Ride Now bookings

• Before a driver accepts: free cancellation, full refund

• After a driver has accepted: a cancellation fee may apply to cover the driver's time

Scheduled & Airport bookings

• More than 24 hours before pickup: full refund, no cancellation fee

• 2 to 24 hours before pickup: a cancellation fee of 20% of the fare applies

• Less than 2 hours before pickup: no refund

• No-show (driver arrives, customer is absent and unreachable): fare charged in full, no refund

Driver Cancellations

If your assigned driver cancels a booking after accepting it, you will receive a full refund automatically. We will attempt to find you an alternative driver as quickly as possible.

Refund Processing

• Refunds are returned to your original payment method via Stripe

• Processing typically takes 3–10 working days depending on your bank or card provider

• You will receive a push notification and email confirmation when a refund is issued

• If you have not received your refund within 10 working days, contact support@greenstripeapp.co.uk

No-Show Policy

Customer no-show: if you are not at the pickup location within the permitted waiting time and cannot be contacted, the booking may be marked as a no-show and any authorised payment captured.

Driver no-show: if a driver fails to arrive within the permitted time, you may report a no-show through the app and will be entitled to a full refund.

Time limits before a no-show can be reported:

• Ride Now: driver's stated ETA plus 10 minutes

• Scheduled bookings: 10 minutes after the scheduled pickup time

• To Airport: 15 minutes after the scheduled pickup time

• From Airport (terminal pickup): 90 minutes after your stated flight landing time (to allow for security, baggage collection, and delays)

Flight Delays

For "from airport" pickups: if your flight is significantly delayed beyond the 90-minute window, please contact your driver directly or call GreenStripe support to make alternative arrangements. We will always try to accommodate genuine flight delays.

Disputes

To dispute a charge, contact support@greenstripeapp.co.uk within 7 days of the booking date. Please include your booking reference number.

Contact: support@greenstripeapp.co.uk

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6. ACCEPTABLE USE POLICY

Version 1.0 — Effective 20 March 2026

This policy applies to all users of the GreenStripe platform including customers, drivers, and administrators. Your use of GreenStripe constitutes acceptance of this policy.

Prohibited Conduct — All Users

You must not:

• Provide false, misleading, or fraudulent information during registration or when making bookings

• Impersonate any other person or entity

• Use the platform for any unlawful purpose

• Attempt to circumvent, manipulate, or defraud the fare or payment system

• Engage in harassment, abuse, threats, or discriminatory behaviour toward any user

• Use the platform to facilitate human trafficking, illegal drug supply, or any other criminal activity

• Attempt to gain unauthorised access to any part of the system or another user's account

• Introduce viruses, malware, or other harmful code to the platform

• Scrape, copy, or redistribute platform content without explicit written permission

• Use multiple accounts to abuse promotions, referral schemes, or to circumvent suspensions

Driver-Specific Prohibitions

Drivers must not:

• Accept or solicit cash payments or tips outside the GreenStripe platform

• Share their account login credentials with any other person

• Operate the platform without valid and current licence documentation

• Carry passengers not associated with a GreenStripe booking

• Mislead the platform about their location or availability

Customer-Specific Prohibitions

Customers must not:

• Book rides they have no genuine intention of taking

• Provide false pickup or drop-off locations

• Submit false, malicious, or retaliatory ratings or reviews

• Physically or verbally abuse drivers during or after a journey

Enforcement

We reserve the right to:

• Suspend your account immediately for any serious breach of this policy

• Permanently ban accounts for repeated or egregious violations

• Report illegal activity to the relevant authorities, including the police

• Recover losses caused by fraudulent or abusive behaviour through legal action

Reporting a Breach

To report a breach of this policy: support@greenstripeapp.co.uk

Changes to This Policy

We will notify you of material changes to this policy via push notification. Continued use of the platform following notification constitutes acceptance of the updated policy.

Contact: support@greenstripeapp.co.uk

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GreenStripe | Faversham, Kent | support@greenstripeapp.co.uk

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